Checkout error rate 11%
Payments are failing and users are affected for 4 minutes.
- Service
- payments-api
- Error rate
- 11%
- Region
- us-west-2
- Duration
- 4 min
A notification that opens into a decision
Every Roundtrip request is one loop: something happens, a person decides on their phone, and the decision lands back in your app, signed.
- 1Trigger
The trigger
A monitor crosses a threshold. A one-way alert would fire into a channel and scroll past; the question of who is actually handling it stays open.
A monitor crosses a threshold. A one-way alert would fire into a channel and scroll past; the question of who is actually handling it stays open.
- 2Ask
The ask
On-call gets a card with the affected service, the error rate, and the duration, plus Acknowledge / Escalate. Acknowledging claims the incident; escalating routes it onward.
On-call gets a card with the affected service, the error rate, and the duration, plus Acknowledge / Escalate. Acknowledging claims the incident; escalating routes it onward.
- 3Response
What comes back
The decision and the responder's identity return via webhook, so your system records who owns the incident and when — captured, not guessed from a thread later.
The decision and the responder's identity return via webhook, so your system records who owns the incident and when — captured, not guessed from a thread later.
One request out, one signed response back
The card on the phone is rendered straight from the request body, not a mockup. When the recipient responds, Roundtrip POSTs a signed event to your webhook and retries until it lands.
{
"channels": [
"incidents"
],
"notification": {
"title": "Checkout · degraded",
"body": "Error rate 11% for 4 min — needs an owner now."
},
"content": {
"title": "Checkout error rate 11%",
"description": "Payments are failing and users are affected for 4 minutes.",
"status": {
"label": "Firing",
"tone": "danger",
"loud": true
},
"sections": [
{
"type": "keyvalue",
"columns": 2,
"items": [
{
"label": "Service",
"value": "payments-api",
"mono": true
},
{
"label": "Error rate",
"value": "11%"
},
{
"label": "Region",
"value": "us-west-2"
},
{
"label": "Duration",
"value": "4 min"
}
]
}
],
"actions": [
{
"id": "ack",
"label": "Acknowledge",
"style": "primary"
},
{
"id": "escalate",
"label": "Escalate",
"style": "destructive"
}
]
},
"response": {
"mode": "required",
"webhook": "https://api.example.com/roundtrip"
}
}Checkout error rate 11%
Payments are failing and users are affected for 4 minutes.
- Service
- payments-api
- Error rate
- 11%
- Region
- us-west-2
- Duration
- 4 min
{
"requestId": "req_8Kx2…",
"channel": "incidents",
"kind": "tap",
"action": "ack",
"respondedAt": "2026-06-20T16:41:09Z"
}